..... because they don't care.
My 15 month old laptop is still in dire straits, even after two whizz-gig IT fellas have pored over it banging on buttons. The video card seems to have crashed, giving gorgeous vertical stripes in fetching colours at the most inopportune moments (most of the time), or the 'blue screen of death', which flashes so quickly, the only way I could read it was to photograph it, or the dreaded BLACK SCREEN.
New video card, you might say? But no, that's too easy. The video card is embedded into the motherboard, so one doesn't go without the other. The motherboard is hugely expensive, as was the laptop. $4000 to be precise.
I rang the Toshiba support people today, who should probably be called 'the Toshiba Non-Support'. He was obviously carefully schooled to stick rigidly to the point of law, and tell me that although it was a very young laptop, I was out of the warranty period by 3 months. I told him it had been broken for quite a bit of this year and I could prove it. Too bad..................
He also said what I found fascinating, that 'electronics these days are not made to last very long.'
I wish they had told me that before we forked out the four grand.
I belong to a very active Computer Forum, who have kindly provided me with answers to IT questions for quite a while now, and they have offered me some ideas on how to squeeze some help out of these heartless beings.
My man says fix it, but he is emotionally attached to it because it was my Nov 2006 birthday present. My IT son-in-law-to-be says ditch it; he can set me up a 'kick-arse pc' for the $1200.
Me? I just want my lovely laptop back the way it was, the way they promised it would be when we bought it.