Lily's eye was removed in July, and now it seems it was not necessary. Her other eye flared up a few months back with the same symptoms as the first. I took her to the vet (not the same one, but the same vet clinic) and it was immediately diagnosed as Pannus. We used Cortisone Drops and anti-inflammatories and it improved overnight.
I got onto the internet and did lots of research and found it was an hereditary condition and always affects both eyes .... though not necessarily at the same time. It cannot be cured, but can be controlled, as her remaining eye is now.
That led me to the conclusion that the first vet, who was pretty unpleasant to deal with, had not dealt with Lily correctly by not trying everything that could be tried before removing the eye.
I called a meeting with her and the senior vet. She apologised if I felt that she had been judgemental about me, but would not admit she could have done better. The senior vet said they had done nothing wrong and had provided me with all the options I needed. He also made a throwaway comment that 'Lily's eye was shot anyway', even though he had not seen the dog for nearly a year. He was in no position to make such a judgement. Luckily, I found a photo of Lily with a nearly clear eye only 7 weeks before the surgery, so that blows his theory out of the water, and gives me proof.
To cut a long story short, I have made a complaint to the Veterinary Board, they have accepted it and sent my submission on to the vets involved. They will send a reply back and it will be sent on to me for my comments. Finally, if we can't reach an agreement, it will go to a formal meeting.
Sometimes it pays to make a stand, as I am now. They are probably protecting themselves from litigation, but that was never on my agenda. I asked for my money back, and then said I would accept half in the spirit of compromise.... and they have refused. We'll see. The vet board doesn't make judgements about money, just the professional behaviour of vets.
I'm just rattling the bars of their cage a bit at this stage, but I'm pretty upset.